All printed orders are printed and packaged on demand in my studio located in Sydney, NSW and custom orders are made to order.
We will do our absolute best to deliver Luna Sol Lane products to you speedily. All standard orders will dispatched within 3-5 business days and custom print orders may take longer. Please read the product info before purchasing.
COVID-19 UPDATE
The Covid-19 situation may impact the time frame in which orders are delivered. Australia Post are experiencing delays in delivery times as they adapt to the new challenges presented by the pandemic, such as additional safety measures to protect their people and customers, reduction in domestic flights, international delays and increased volumes. Delays can be up to a few days.
We at Luna Sol Lane acknowledge that these are unprecedented circumstances and although every effort is made to ensure that orders are processed within the given time lines we are not able to take any responsibility for delays caused by the impact Covid-19.
Current Domestic Delivery Times - Australia post
Find out estimated delivery times for different states and territories here.
Non-Contact Home Delivery
To help protect the health of you, your family and our delivery partners, signatures for home delivery will no longer be required. With contactless delivery, you, the customer, and the delivery driver won’t need to come into contact, touch a pen or a scanning device. To learn more, visit Sendle here.
Where do we ship from?
Sydney, New South Wales, Australia.
INTERNATIONAL SHIPPING
Please note: Delivery may take up to 4 weeks (or longer) due to current the COVID-19 situation.
International customers (outside of AUSTRALIA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you.
- Incorrect or incomplete address
- Return to sender
SHIPPING WITHIN AUSTRALIA
Luna Sol Lane are grateful for the small business support that Sendle offers us to help us reach customers near and far.
All products and orders are packed by us and dispatched from Sydney, NSW, Australia with a flat shipping rate of $9.95 and free shipping on orders over $60.
We will do our absolute best to deliver Luna Sol Lane products to you speedily. All orders will dispatched within 3-5 business days. Allow around 5-7 business days (up to 11 business days suburbs of WA) for delivery but may vary depending on location and time of booking within weekends and other public holiday periods.
Whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible, once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.
Please note:
If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you.
- Incorrect or incomplete address
- Return to sender